My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it, but I will allow returns in unavoidable circumstances. Please feel free to let me know.
To complete your return, we require a receipt or proof of purchace. Or please let me know your name and date of purchase. I’ll check it out here.
It is difficult to determine the quality of pearls through a computer or smartphone monitor. Therefore, there is a certain risk to the consumer when purchasing pearls online.
I understand those risks. Personally, I do not want to disappoint the buyer. I will handle refunds and returns with the utmost gentlemanly and fairness.
Once your return is received and inspected, I will send you an email to notify you that have received your returned item. I will also notify you of the approval or rejection of your refund. Refunds may be refused if the pearl is damaged beyond resale or if more than half of the pearls are missing.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.(1 to 7 days)
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Immediate refunds are possible with PayPal.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.
The products in this shop are basically one-of-a-kind. Therefore, when exchanging, it will be exchanged for a similar product. Unlike industrial pearls, no two pearls are exactly alike. However, I promise to replace it with similar quality as much as possible.
To return your product, you should mail your product to me.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns. I make sure that my customers are not disappointed. If I can’t help it, share your disappointment with me and cut it in half.